Shipping/Payments/Downloads

Except the electronic products all other products are only downloadable

1.) Downloadable Products

We do not charge any shipping costs as at Downloadzshop.com you can purchae downloadable products.

After successfull payment the downloadlink is available in the member area.

In some cases and / or randomly we start a few fraud protection investigations to verify the legal payment.

To protect against unlegal or fraud payments we may ask you for some details to validate your payment. You will only have to do this with the first payment. Only after successfull verificaton of your payment your downloads will be available in your account. The email you sent will only be processed by our system when you have completed this validation.

2.) Non Downloadable Products

• .We only deliver software as described on the product page!!
• Successful Delivery is Guaranteed.

How Fast Can I Get My Products?

• The time from when you pay, to the time when you (or your customer) receives the goods, is typically 4-8 days.
• Order processing, warehouse picking and packing, and dispatch: same day or 1 business day for orders up to 50pcs.

Current delivery times for different express companies:

• UPS, FedEx

If you need help tracking your delivery, or have concerns about a delivery time, we'll be on hand to answer your questions.

How Are Goods Shipped To Me From China?

• We'll ship your goods to you by air express courier.
• The choice of courier varies according to country, but most countries currently have a choice of some or all of: FedEx, and UPS.

Import / Customs:
Customs clearance paperwork and procedures are handled by the courier. They may need to contact you in certain cases to confirm details of a shipment. Any local sales tax or import duty will be calculated when your goods enter your country: in most cases there is nothing to pay, but if there is, you simply receive a small surcharge bill when you receive the products.

Shipping Costs

• All our shipping fees are calculated automatically according to either the actual kg weight of the goods or the goods' dimensions, plus the delivery location.
• The Air Waybill (formal shipping document) that accompanies your goods may show a kg weight that is less than the shipping band that you paid for. This happens when the item is light but bulky, so the shipping band is calculated by dimensions, not actual weight.
• The prices depend on the different rates of the shipping companies and are subject to change without notice. We're constantly working on lowering the shipping prices for you though!
• All orders must be fully paid in advance, including shipping. Shipping charges are not refundable except in cases of failed delivery.
• If a delivery is confirmed lost, stolen, or damaged before receipt, we will work with the courier directly to obtain information, and arrange a refund or re-delivery at no further expense to you.

Worldwide Shipping and Legality

• We offer shipping worldwide to almost all locations on the planet.
• Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country - and about the legalities of importing goods into your country per se. We are not responsible for confiscated items by your local authorities or any associated costs incurred.
• Customs clearance is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country). You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order.

Returns and Refunds

• Contact DownloadZshop.com Customer Support in advance, and authorized so they are sent with the correct paperwork.
• In the event of any returned goods where you are requesting a repair / credit under warranty, y
• All our products come with a 30 days money back warranty.
• Fewer than 1% of all DownloadZshop shipped products are subject to any warranty or quality issue.

Software Return Policy:

Unopened software: DownloadZshop will accept returns of unopened software as long as the product is returned within 30 days of the purchase date. The software must be in the original condition and must not be damaged in any way. The product must include the product key codes. You will be charged a minimum 3.5% processing fee and a shipping and handling fee.

Defective Software: Defective software may be returned within 30 days of the purchase date for a replacement only.

Opened/Used Software: We DO NOT accept returns on Opened/Used Software.

DownloadZshop reserves the right to deny the return of any product we deem tampered with at our discretion.

These return policies are industry standard for all software and media products due to piracy issues.